[Easy Fix] “Error Retrieving Information from Server” Play Store


The Google Play Store is an integral part of any Android device as it provides access to millions of applications and services. However, sometimes users encounter certain errors while using the Play Store, one of which is the DF-DFERH-01 error. This error typically reads as “Error retrieving information from server” and can be a major source of inconvenience. But don’t worry because this guide will provide you with step-by-step instructions to resolve this error and get your Google Play Store up and running again.

Understanding the Error

The error “DF-DFERH-01” typically arises due to issues with Google servers, network connection problems, incorrect date and time settings, or problems with Google Play services. It can occur while trying to access the Google Play Store or during the installation or update of apps.

Causes of Error Retrieving Information from Server Google Play Store Issue

The causes can vary from network problems to more technical issues within your device’s settings:

  1. Poor or unstable internet connection
  2. Incorrect date and time settings
  3. Glitches in Google Play Store or Google Play Services
  4. Restricted data usage for Google Play Store

Step-by-step Guide to Solve the Error

To fix the Google Play Store error DF-DFERH-01, follow these steps:

Step 1: Check Network Connection

Make sure your device is connected to a stable internet connection, be it Wi-Fi or mobile data.

Step 2: Toggle the Airplane Mode On/Off

Turning the Airplane mode on and off can help reset your device’s network settings and possibly resolve the error.

Step 3: Ensure Correct Date and Time Settings

Incorrect date and time settings may lead to server-related issues. Go to your device’s settings and ensure that the date and time are set correctly.

Step 4: Clear Google Play Store Data & Cache

Sometimes, clearing the cache and data of Google Play Store can resolve this issue. To do so, go to “Settings > Apps > Google Play Store > Storage > Clear Cache & Clear Data”.

Step 5: Clearing Mobile Phone Storage Cache

Similar to the previous step, clearing the cache of your phone’s storage may also help. Navigate to “Settings > Storage > Cached data > Clear”.

Step 6: Disable and Enable Google Play Services

Disabling and then re-enabling Google Play Services can help reset its functionalities and may resolve the error. Head to “Settings > Apps > Google Play Services > Disable” and then enable it again after a few seconds.

Step 7: Check Google Play Store Data Usage Permissions

Ensure that Google Play Store is allowed to use data in the background. Check this under “Settings > Apps > Google Play Store > Data usage”.

Step 8: Remove and Re-add your Google Account

Removing and re-adding your Google account can also help. Go to “Settings > Accounts > Google > Remove Account”, and then add it back again.

Step 9: Update your Google Play Store App

Make sure your Google Play Store app is up-to-date. Open Google Play Store > Menu > Settings > Play Store Version.

Step 10: Download the APK File of Google Play Store

If the issue persists, try downloading and installing the APK file for Google Play Store from a trusted source.

Optional Step: Restart your Android Device

Sometimes, a simple restart of your device can solve many technical glitches, including the DF-DFERH-01 error.

Final Solution: Perform a Factory Data Reset on your Android Device

If none of the above solutions work, as a last resort, you might need to perform a factory data reset. Make sure to back up your data first!

Pro Tips

  1. Always keep your Google Play Store app updated to avoid any errors caused by outdated versions
  2. Regularly clear cache and data of your Google Play Store to keep it running smoothly
  3. Maintain a stable internet connection whenever you are using the Google Play Store to prevent any network-related issues


The Google Play Store error “DF-DFERH-01” is a common issue that can usually be resolved by following the above steps. Ensuring a stable network connection, keeping your Play Store app updated, and regularly clearing cache and data can prevent this error from occurring. Remember, if all else fails, contacting Google’s customer support may also be helpful.


How to fix error while retrieving information from server?

Follow the above-mentioned steps like checking your network connection, ensuring correct date and time settings, and clearing cache and data, among others.

Why is Google Play Store saying server error?

This could be due to issues with Google’s servers, your internet connection, or problems within your device settings, like incorrect date and time.

How to fix the error ‘you haven’t accessed the Google Play Store app on your device with this email account’?

Try removing and re-adding your Google account to your device. Also, ensure that you have an active and stable internet connection.

What does the error code DF-DFERH-01 mean?

It’s a server-related error that usually occurs when the Google Play Store is unable to retrieve information from the Google server.

How to prevent the error DF-DFERH-01 from occurring?

Keep your Google Play Store app updated, clear cache and data regularly, ensure a stable internet connection, and check your device’s date and time settings.

Is the DF-DFERH-01 error specific to certain devices?

No, it can occur on any Android device.

How do I contact Google support for the DF-DFERH-01 error?

You can contact Google support through the Google Help Center or the Google Play Help Forum.

Can the DF-DFERH-01 error affect app downloads and updates?

Yes, it can prevent you from downloading or updating apps from the Google Play Store.

Does resetting the device to factory settings guarantee a fix for the DF-DFERH-01 error?

Not always, but it’s considered the final solution if all other methods fail. Always remember to back up your data before performing a factory reset.

Can the DF-DFERH-01 error be caused by a virus or malware?

While less common, it’s possible that a virus or malware might cause issues with the Google Play Store. Make sure your device is protected and regularly scanned for threats.