What is com.sec.enterprise.knox.cloudmdm.smdms?- [4 Easy Fix]


Samsung Knox is a comprehensive suite of security features designed for enterprise-level mobile device management and protection.

The Knox Enrollment Service (KES) is an integral part of this suite. It allows businesses to streamline and automate the enrollment process of Samsung mobile devices into their corporate infrastructure, significantly reducing manual device setup time.

Features and Capabilities of Knox Enrollment Service

1.Device Management: Knox Enrollment Service provides a centralized platform to manage all your organization’s Samsung devices. You can remotely configure, monitor, and manage device settings and policies
2.Security: Knox employs defense-grade security, ensuring that your company’s sensitive information is well protected. It features hardware-backed security, ensuring that data is protected right from the device’s booting sequence
3.Compliance: Knox helps organizations meet compliance standards by ensuring devices are used according to the set rules and regulations. Administrators can set compliance policies and monitor their adherence

How does the Knox MDM Work?

Knox MDM works in a few key steps:

 Devices are enrolled in the Knox MDM service via the Knox Enrollment Service
 Once enrolled, the devices are managed via an MDM console
 Administrators can enforce policies, push updates, and monitor the health and compliance of devices from the console

The Necessity of Knox MDM

Yes, you need Knox MDM if you are a business that uses Samsung devices. Here are the reasons why:

1.Control: It provides control over your organization’s devices, enabling you to secure and manage them remotely
2.Security: Knox MDM ensures that your devices are always compliant with the company’s security policies
3.Efficiency: It improves efficiency by automating the device setup process

Access and Permissions

Knox Enrollment Service can access various aspects of a device. These permissions include:

 Access to network settings for enrollment
 Device administration permissions for applying security and management policies
 Access to device location for lost device tracking

Troubleshooting the Knox Service

If you encounter the com.sec.enterprise.knox.cloudmdm.smdms error, here’s how to fix it:

1.Force Restart Your Android: Hold the power button until the device restarts
2.Clear the Cache and Data of Culprit App: Go to Settings > Apps > Select the problematic app > Storage > Clear Cache and Clear Data
3.Clear Google Services Framework Cache And Data: Follow the above steps for Google Services Framework
4.Reset App Preferences: Go to Settings > Apps > Tap on the three dots at the top right corner > Reset App preferences

App Management

To uninstall the Knox Enrollment Service app:

1.Step 1: Go to Settings
2.Step 2: Scroll down to “Apps
3.Step 3: Locate and tap on “Knox Enrollment Service
4.Step 4: Tap “Uninstall

Frequently Asked Questions

What is Knox MDM?

Knox MDM (Mobile Device Management) is a part of Samsung Knox, which provides enterprises a way to manage and secure Samsung devices.

How do I remove Knox cloud from my Samsung?

You can remove it by uninstalling the Knox Enrollment Service app from the device settings.

Is Samsung Knox available for non Samsung devices?

No, Samsung Knox is exclusively for Samsung devices.

How do I use Knox on Samsung?

Knox is built into Samsung devices and can be activated via the device’s settings.

What is Knox security?

Knox security is Samsung’s defense-grade security platform integrated into their devices.

What is MDM?

MDM stands for Mobile Device Management, a type of security software used by an IT department to monitor, manage, and secure employees’ mobile devices.

What is cloud-based MDM?

Cloud-based MDM is a Mobile Device Management solution that is hosted on the provider’s servers and accessed through the internet.

What are some of the features of the Knox Cloud-based MDM service?

Knox Cloud-based MDM service offers features like device enrollment, policy enforcement, and compliance tracking.

What is the com.sec.enterprise.knox.cloudmdm.smdms package?

This is a system package related to the Samsung Knox cloud mobile device management service.

What is Samsung Knox Manage Account?

A Samsung Knox Manage Account is an account that an enterprise creates to manage and control its Samsung devices.


In the realm of enterprise mobile device management, Samsung’s Knox Enrollment Service offers robust features and capabilities that ensure device security, efficient management, and compliance with enterprise policies. By understanding and effectively leveraging its features, businesses can significantly improve their mobile device management and security.

Pro Tips

1.Keep your devices updated to the latest Android version to ensure compatibility with Knox MDM
2.Regularly monitor the health and compliance of your devices through the MDM console
3.Use the auto-enrollment feature of Knox MDM to reduce manual setup time